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WebdynSun gateway: FAQ

 

Which inverters is the gateway compatible with?

At present, the first protocol implemented is the SMA protocol. Several protocols will be developed in the next few months (if you have a question regarding a specific protocol, please contact us).

What equipment can be connected to the gateway?

The gateway can be connected to a wide range of equipment, starting with EDF electricity consumption and generation meters (in France), inverters, all sensors and detectors (temperature, sunshine, pressure, etc.). Depending on the number and types of device (specify), you will need communication peripherals, such as Modbus or Coronis modules.

In what format are files sent to the servers?

The files are in CSV format, which can be read by most IT systems and viewed in Microsoft Excel.

Does Webdyn market an overall solution?

As a designer and marketer of communicating gateways, Webdyn does not offer an overall solution. However, Webdyn has teamed up with partners to offer overall solution options to our customers. For more information, go to the overall solution page and click on our partners’ links.

What communication systems are used by the gateway?

The gateway sends data over mobile (GPRS) and fixed (Ethernet) networks. We will also be making an RTC version of the gateway available.

What guarantee comes with the gateway?

The gateway carries a one-year, return-to-factory guarantee by default. Extended guarantees may be offered on request.

Is there training for our technicians?

Training days will be organised during the year to offer group training for your technicians. Information on training costs is available from our sales department, simply use the link on the contact page to send your query.

Does Webdyn manage the SIM card?

The SIM cards are inserted in the gateways directly by you or your partners and not by Webdyn. We can direct you to the right people for this aspect to ensure that your project is not delayed.

What is the procedure for connecting a PT 100 (temperature) sensor to the gateway?

The PT 100 sensor cannot be connected to the WebdynSun directly. To read the data from this sensor, a PT 0-10V converter is required (powered remotely with 12 – 24 V by the gateway).